FAQ’s
We have created this list of some of the most frequently asked questions we receive. Please read these before contacting us to see if the answer to your question is already here.
Q : Will you match a price on the same product from another company?
A: Sorry, but we have found that it is too time consuming to track down the legitimacy of a company, the company’s price, product availability, and the company’s overall quality of service. Our first priority is providing you with high quality service. We do an excellent job in maintaining a huge variety of products, keep all products in stock and alert you prior to ordering when they are not, provide product information, excellent prices, shipment options and costs prior to ordering, easy tracking of your shipments and overall first-class service 24/7.
Q: Can you send me more information on any product or topic?
A: In general we do not have more information than what is on our web pages. We pride ourselves on keeping our website current and adding more information as it becomes available. Occasionally we receive product literature from the manufacturers to promote the products and will send those with orders if we think you may be interested in the product based on your past purchases.
Our content team consists of communication professionals who have academic training in journalism, creative writing, health education or related fields. Our user experience and design team applies expert knowledge of user-centered research and design methods to visual and interaction design.
In addition to the product development team, we retain a pool of experienced freelancers to supplement the work of our staff. All freelance work adheres to the same content development policy and procedures as does that of the staff.
Q: I have been diagnosed with a medical ailment and/or I am taking aany prescription medication or nutritional supplement. Can you please give me advice?
A: We cannot answer these questions. We do not have a medical doctor on staff, nor would one want to give medical advice through e-mail or over the phone. Please consult a physician. A medical doctor who is familiar with your current medical situation can meet with you in person to give advice about what interactions may exist between a combination of medical conditions, drugs and nutritional supplements and make recommendations for your specific situation.
Q: How Long Does It Take Before You Ship My Order?
A: Orders received before 1:00 PM EST will be processed and usually ship that same day. Orders received after 1:00 PM EST will be processed immediately but will not ship until the following day. We don’t ship on weekends or holidays. Any orders placed on Saturday or Sunday will be shipped on Monday. All shipping times and dates are subject to change without notice.
Q: How will I know when my order has shipped?
A: Once your order has shipped, you will be sent tracking number via e-mail. If you’d like to track your order simply click on your tracking number.
Q: What are my shipping options
A: We ship all orders (All 48 contiguous US States/PO Box Addresses) to either your home or place of business in discreet packaging. Upon shipment of your order, you will be emailed a shipment confirmation and a tracking number so you can track your order.
Q: Can I phone or fax my order? Can I pay by check?
A: No, orders are accepted online after securing your payment through the credit card information submitted by you. We do not accept any check.
Q: Is There a Cut Off Time for Next Day Air Orders to Ship the Same Day?
A: Yes, generally all orders placed after 2:00 PM EST are shipped the following business day.
Q: Safety Of Using Your Credit Card?
A: Definitely. We have taken every precaution to make your transaction is safe and secure. We use Authorize.net, which is the leading provider of digital trust services that enable businesses and consumers to engage in commerce and communications with confidence. Authorize.net’s digital trust services create a trusted environment that is powered by a global infrastructure that manages more than 6 billion transactions a day. All account information that is submitted to us is safely isolated from unauthorized Internet access.
Q: What Are My Payment Choices?
A: We accept the following forms of payment: Visa, MasterCard, Discover, American Express, Paypal, Amazon Payments, and debit cards. During the checkout process you may choose any of our payment options while placing your order.
Still Have a Comment/Question… Contact Us
Your complete satisfaction is our #1 Priority! Our Customer Service Center is staffed with knowledgeable representatives to help answer your questions about all our products and services. Any other questions or comments? Please Contact Us and we will try and respond back to you as quickly as we can.
